Processing
Orders are processed after payment approval and any required compliance review. Processing times may vary during weekends, holidays, inventory checks, or document review.
This policy explains how Medicanna USA handles shipping, delivery, tracking, and international patient requirements.
Last updated: May 16, 2026
Orders are processed after payment approval and any required compliance review. Processing times may vary during weekends, holidays, inventory checks, or document review.
US orders may ship by available domestic carriers. Delivery estimates are provided when available and are not guaranteed unless explicitly stated by the carrier.
International orders may require patient authorization, prescription documentation, customs review, taxes, duties, or import approval. Brazilian patients are responsible for complying with ANVISA RDC 660 and local import requirements.
When tracking is available, we provide tracking information by email, customer account, or patient support channel. Tracking updates depend on the carrier and destination country.
Shipping costs are displayed during checkout when available. Free shipping offers, if displayed, apply only under the stated conditions.
Medicanna USA is not responsible for delays caused by customs, regulatory review, incorrect addresses, carrier disruptions, or missing patient documentation.
If an order arrives damaged or appears lost, contact us promptly at contact@medicannausa.com with the order number, photos if applicable, and tracking details.
Return or replacement eligibility depends on product condition, regulatory status, and applicable law. Contact support before sending anything back.
Contact Medicanna USA at contact@medicannausa.com or WhatsApp +1 (530) 263-9644.